Help Center
Answers to all your questions about 8bed
Deposits, withdrawals, VIP Club, identity verification, and responsible gaming — you will find clear and detailed answers to everything right here.
We have put together this detailed FAQ to make your experience at 8bed as easy and transparent as possible. Browse the questions organised into four sections below — VIP & Cashback, Deposit Methods, Identity Verification, and Responsible Gaming Guidelines. If you cannot find an answer to your question, our support team is always ready to help.
VIP & Cashback
The 8bed VIP Club is divided into three tiers — Bronze, Silver, and Gold. Each tier includes weekly cashback, priority support, and special offers. The more you play, the higher you climb, and the more benefits you receive. VIP members get more attention and rewards than regular players.
The weekly cashback rates by 8bed VIP tier are: Bronze — up to 0.3%, Silver — up to 0.7%, and Gold — up to 1.0%. At the end of each week, your eligible cashback is automatically added to your account. It is calculated based on your net losses for that week.
If you end a week with a net loss, a portion of that amount is returned to you as cashback based on your VIP tier. For example, as a Gold member you can get back up to 1.0%. Cashback is generally credited at the start of each week for the previous week's activity. It can be used without any wagering requirements.
By playing regularly, you move up automatically. 8bed monitors your overall activity and upgrades your tier once you qualify. No separate application is needed — stay active, bet regularly, and play within your limits, and you will progress naturally.
Yes. In addition to the highest cashback rate, Gold tier members can receive priority live chat support, early access to special promotional offers, and the assistance of a dedicated account manager. These benefits are 8bed's way of rewarding long-term players.
Deposits
The minimum deposit amount for every payment method at 8bed is ৳100. Whether you use bKash, Nagad, Rocket, or Upay, you can start with as little as ৳100. The welcome bonus may apply to smaller deposits too, but check the bonus terms and conditions separately.
Log in to your 8bed account and go to the "Deposit" option. Select Nagad as your payment method. Follow the instructions shown, complete the payment to the specified number from your Nagad app, and submit the transaction ID. Your balance is usually updated within a few minutes.
Yes, money deposited via bKash is generally added to your 8bed account within a short time. After completing the payment, make sure you submit the correct transaction reference number. If there is any delay, contact us via live chat — our team will assist you right away.
8bed currently supports four mobile payment methods: bKash, Nagad, Rocket and Upay. Rocket is the mobile wallet of Dutch-Bangla Bank. You can start a deposit from as little as ৳100 using any of these four methods.
Yes. On your first deposit, 8bed gives a 200% welcome bonus of up to ৳15,000. For example: deposit ৳1,000 and you will receive a ৳2,000 bonus, giving you a total balance of ৳3,000. The wagering requirement for the bonus is 20 times the bonus amount — on the bonus only, not the deposit amount.
Identity Verification (KYC)
The identity verification, or KYC process, is in place to keep your account secure. It prevents unauthorised access, fraud, and money laundering. It also ensures that only adults are using the platform. 8bed takes this process seriously as part of being a safe and fair platform.
KYC is usually requested when you submit your first withdrawal. However, it may be requested earlier in certain situations — such as large transactions, unusual account activity, or a security review. Having your documents ready in advance will speed up the withdrawal process.
The name registered on your 8bed account must match the name on your bKash, Nagad, Rocket, or Upay wallet. This ensures that withdrawals go only to the genuine account holder. If the names do not match, there may be delays in the verification process or your withdrawal may be held.
If your submitted documents are rejected, contact our support team immediately via live chat or by email at [email protected]. They will let you know the reason for the rejection and clarify what kind of documents are required. Make sure to submit clear, readable images and a valid, non-expired ID.
Once verification is successfully completed, you generally do not need to submit documents again. However, re-verification may be requested if there are changes to your account information, a new payment method is added, or a special security review is needed. Always keep your information up to date and accurate.
Responsible Gaming
Some common warning signs are: spending more than your budget, repeatedly returning to play to recover losses, hiding your gambling from family or friends, feeling anxious or irritable when you cannot play, and neglecting daily responsibilities. If you notice these signs, it is important to take a break and seek help.
Yes. 8bed is for people aged 21 and above only. Age is verified during account registration and confirmed again during the identity verification process. Minors are not permitted to open accounts or play. This is a fundamental part of our responsible gaming policy.
Yes. 8bed gives you the ability to control how much you play. You can set daily, weekly, or monthly deposit limits. Contact the support team to set these limits. Staying within your own budget is the key to a healthy and enjoyable gaming experience.
You can contact the 8bed support team directly — they will guide you in the right direction and help you temporarily close your account if needed. There are also various helplines in Bangladesh for mental health support, including Kaan Pete Roi. You can find more information on our responsible gaming page.
A cooling-off is a temporary suspension of your account for a set period, such as a few days or weeks. Self-exclusion is an arrangement for a long-term break or permanent account closure. To use either option, contact us via live chat or at [email protected]. 8bed respects this decision and acts on it without question.
More questions? We are here to help
The 8bed support team is available seven days a week, 24 hours a day, in both Bengali and English.
24/7 Live Chat
Log in to the site and start chatting right away
Email Support